N O S T O S

Refund

Nostos Refund Policy

Effective Date: July 15, 2026

Nostos reports are customized digital content generated based on information entered by the user.

Reports are not delivered by email. Reports are stored in the user's logged-in account and may be viewed there. If a PDF download feature is provided, users may download the report as a PDF file.

Article 1. Basic Principle

Users may request withdrawal and a refund within the period and by the method prescribed by applicable law before delivery of the digital content begins.

Nostos reports are customized digital content generated and delivered immediately after payment from information entered by the user. Once generation or delivery begins after the user has reviewed and agreed to immediate delivery and the withdrawal restriction, the right of withdrawal may be restricted.

Once the report has been viewed on screen or in the account, or is available for PDF download, refunds for a simple change of mind are not available.

Users may review the nature, structure, and format of the content through the report descriptions and samples provided before payment.

Article 2. Cases Requiring a Refund Inquiry

For any of the following cases, contact help@nostoscosmos.com. Nostos will review the payment and report delivery status and advise whether a refund or another remedy is available under applicable law and this Policy.

  1. Report generation has not yet begun after payment
  2. A duplicate payment occurred
  3. Payment was completed, but the report was not generated due to a technical error by Nostos
  4. The report was generated, but was not stored in the account due to a technical error by Nostos
  5. The user is unable to access the report for an extended period due to a technical error by Nostos
  6. The purchased product is clearly different from the report actually provided

Article 3. Cases Where Refunds May Be Restricted

Refunds may be restricted in the following cases:

  1. Report generation or delivery has begun after consent to immediate delivery and the withdrawal restriction
  2. The report has been viewed on screen or in the account
  3. PDF download is available
  4. The user entered the date of birth, time of birth, place of birth, name or alias, or relationship information incorrectly
  5. The report does not meet the user's expectations or interpretive preferences
  6. The user requests a refund due to simple change of mind after viewing the report
  7. Viewing or downloading is interrupted due to the user's device, browser, network, PDF viewer, or storage environment
  8. Account access is difficult due to the user's negligent account management
  9. Issues arise because the user entered another person's information without authorization

Article 4. Input Errors

Nostos reports are generated based on information entered by the user.

If the user discovers an input error before report generation, the user may immediately request correction by contacting customer support.

Once report generation has begun or been completed, free regeneration or refund due to input error may be restricted.

Article 5. Account Storage and PDF Download

If the report is normally stored in the account and is available for viewing or PDF download, the report is deemed to have been provided.

If an account access error, download error, or PDF generation error occurs, Nostos may verify the issue and provide account access recovery, re-download support, error correction, or another appropriate measure.

Article 6. How to Request a Refund

Refund requests are accepted by email.

Contact Email: help@nostoscosmos.com

Please include the following information when requesting a refund:

  1. Account email
  2. Order number or payment date and time
  3. Payment amount
  4. Purchased report type
  5. Reason for refund request
  6. If an error occurred, a screenshot or description of the situation

Article 7. Refund Process

Nostos will review the payment history, report generation status, account storage status, and viewing or download availability, then inform the user whether a refund is available.

If the refund is approved, cancellation or reimbursement will be processed through PortOne to the original payment method.

The actual time required for the refund to be completed may vary depending on the card issuer, payment processor, bank, or other payment institution.

If the report differs from its description, advertising, or the contract, contact help@nostoscosmos.com. The request will be received and handled as a statutory withdrawal or refund request within the period and by the method prescribed by applicable law.

Article 8. Refund Amount

The refund amount is based on the amount actually paid by the user.

If the purchase was made at a discounted price, with a coupon, or during an event, the refund will be based on the actual payment amount.

Article 9. Contact

Questions regarding refunds, payment errors, account storage errors, or PDF download issues may be submitted by email.

Contact Email: help@nostoscosmos.com

Article 10. Business Information

Business Name: Nostos

Representative: 신주안

Business Registration Number: 282-02-03938

Mail-Order Business Registration Number: 2026-경기평택-0530

Business Address: 경기도 평택시 상서재로 80 (80, Sangseojae-ro, Pyeongtaek-si, Gyeonggi-do, Republic of Korea)

Phone: +82-10-4921-4560

Contact Email: help@nostoscosmos.com

This Refund Policy takes effect on July 15, 2026.